MCS | Support Retainer packages

Industry leading support packages
MCS offer the very best in customer support retainers

What Our Clients Say

"MCS made choosing and paying for our support package simple. I only pay for what I use, when I use it. Their retainers are simple to understand and very effective"
Architect's Practice Belfast

Beat the credit crunch

Get award winning IT support from as little as £55 + vat.

The world of computer support is evolving, so we are too.

As hardware becomes less valuable and connectivity continues to dominate the business world, our knowledge and thirty years of experience is more in demand than ever.

So, to better reflect your needs, to give you the best value for money and to make things a bit easier to understand, we have mad our support options much more felxable.

Our Retainers
Just Choose the one that suits you best, change up or down at any time

Perfect for companies with few critical IT resources or for those who simply want to try us out.

For a small annual registration fee, you can have access to MCS’s team of computer experts, who will solve your queries either remotely or on-site depending on the nature of the problem.

They will take the time to log your queries and calls, to spot patterns and help speed up the diagnosis of future problems. The team can help you with hardware issues on site, or they can provide remote support for our standard labour and call-out rates.

For software related issues and for any problems you might have with Sage programmes, you can speak to a MCS specialist who will be able to provide you with more localised support.

Perfect for companies who have limited in-house IT support but need their systems to run with a minimum of downtime.

By paying an annual retainer, your company has priority access to all of the features of ‘Pay As You Go’, plus:

Hardware

• Next day or better response
• Optional critical 4 hour response on specified equipment
• Significantly reduced labour rates and call-out charges
• Support re email/virus/malware and internet connectivity
• Warranty co-ordination with suppliers

Software

• Next day or better response
• Optional critical 4 hour response on specified software
• Significantly reduced labour rates and call-out charges
• Assistance with month-ends and year-ends
• Writing bespoke reports
• Renewing & co-ordinating Sage Annual Licence Plans
• Reviewing Sage products and helping with upgrade paths

In addition, there are several ‘bolt on’ option packs that allow you to tailor your support to your company’s specific needs.

Hardware ‘Live Monitoring’ option:
• Daily pre-emptive email reports on your internet connectivity, server resillence, storage capacities, software updates and backup status

Sage software support options:
• Prioritised support on the Sage software you use.

Perfect for busy, forward thinking companies who recognise that any downtime is a waste of time and who believe that the efficient use of technology can help improve their bottom line.

Retainers, we can offer you constant advice, support and guidance, with no call-out charges and further reductions on labour charges.

Site Management
Site visits followed by a management report covering:

• Review of ‘Live Monitoring’ reports
• Test file restoration from backup
• Review of internet use & filtering
• Review of staff requirements and assistance
• Pre-emptive maintenance
• Clearing of temporary files
• Archiving of old files
• Application of software service packs

Strategic Reviews
Strategic meetings at senior level followed by a management report covering:

• Review of site and project management issues
• Review of MCS support performance
• Review of IT security & resilience
• Review of IT disaster recovery planning
• Review of IT optimisation and development
• Review of mobility & VPN solutions
• Review of telecoms and VoIP
• Review of new software for further benefits

To receive your complete retainer information pack please just CALL

028 3839 3839

Get award winning IT support from as little as £55 + vat.