MCS | Support Packages and Live Support Portal

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When you need support, MCS are always there.

General Support

90% of our business currently comes from referrals. Without excellent support this simply would not be the case. At MCS we pride ourselves on the depth of knowledge our team posses.

If you are having problems with either computer hardware, operating systems or application software, MCS's dedicated team of support staff are ready to help, either via remote access or on your site.

We have service engineers on the road Monday to Friday, ready to help you.

Our in-house support team are able to make use of remote assistance to quickly respond and diagnose the problem and very often fix the issue immediately.

Its simple, for existing and new customers alike, just call our office on 028 3839 3839 and log you call. We will take care of you from there on.

SAGE Support

If it is SAGE product support you require then MCS can help you. Not only do we offer standard product support but we also offer long term client development. We have won several awards for the quality of our support the most recent being the Sage Circle of Excellence.

Line50, Line100, MMS, Sage Payroll, ACT and Sage Manufacturing are all covered.

Virus Support

MCS offer complete Antivirus, Spyware, Malware support and protection through a combination of preventative methods and software. We also offer a removal service for customers that have become effected and are unable to remove the code. Please see the separate section below for more self help.

Data Recovery

We are also able to offer customers data recovery services on all makes of workstation, laptop and server as well as other forms of media. With 8 years experience in helping customers rebuild lost data, we are here to help you minimize the impact of data loss.

You Need A Retainer

In order to request support from MCS you first need to sign up to a retainer package that suits you best. Once you have become a client you will be able to make full use of our support team and their services. For more information on which retainer to choose please follow the link above.

Customers GoToAssist Support

for live support, click the button

How It Works:-

Step 1: Choose the most suitable MCS Retainer package for your company and sign up to it.

Step 2: Click on the GoToAssist support logo above. If there are no MCS representatives available please call our office to arrange a session. The support request is then queued for the next available representative. With your permission, the GoToAssist thin-client is downloaded to your computer while you wait. The MCS representative then begins a remote-support session with you.

Step 3: Your MCS representative can immediately diagnose, troubleshoot and resolve the incident using a variety of incident-resolution tools, including:

• ChatLink™
• Remote Diagnostics
• File Transfer
• Reboot/Reconnect
• Remote Viewing/Control
• Whiteboard
• MultiChat
• Session Transfer

Step 4: At the end of the session, both you and the MCS rep can then provide input on the support experience, enabling your organization to address session metrics and maintain a high standard of customer satisfaction and loyalty.

Virus Support Information
Self help for Virus issues

General Virus Support

Do not open any files attached to an e-mail from an unknown, suspicious or untrustworthy source.

Do not open any files attached to an e-mail unless you know what it is, even if it appears to come from someone you know.

Some viruses can replicate themselves and spread through e-mail Better be safe than sorry and confirm that they really sent it.

Do not open any files attached to an e-mail if the subject line is questionable or unexpected. If the need to do so is there always save the file to your hard drive before doing so.

Delete chain e-mails and junk e-mail Do not forward or reply to any to them. These types of e-mail are considered spam, which is unsolicited, intrusive mail that clogs up the network.

Do not download any files from strangers.

Exercise caution when downloading files from the Internet. Ensure that the source is a legitimate and reputable one. Verify that an anti-virus program checks the files on the download site. If you're uncertain, don't download the file at all or download the file to a floppy and test it with your own anti-virus software.

Update your anti-virus software regularly. Over 500 viruses are discovered each month, so you'll want to be protected. These updates should be at the least the products virus signature files. You may also need to update the product's scanning engine as well.

Back up your files on a regular basis. If a virus destroys your files, at least you can replace them with your back-up copy. You should store your backup copy in a separate location from your work files, one that is preferably not on your computer.

When in doubt, always err on the side of caution and do not open, download, or execute any files or e-mail attachments. Not executing is the more important of these caveats.

Check with your product vendors for updates which include those for your operating system web browser, and e-mail One example is the security site section of Microsoft located at http://www.microsoft.com/security

If you are in doubt about any potential virus-related situation you find yourself in, contact our support team.