MCS Micro Computer Solutions

Pay As You Go

Perfect for companies who simply want to try us out. For a small registration fee, you can have access to our team of experienced people who can solve your queries either remotely or on-site depending on the nature of the problem. Over time, we will get to know your business and use your usage of our services to spot patterns and try to solve problems before they happen. But perhaps more vitally, we will use this information to demonstrate to you how tailored, intelligent systems and tech support can save you money and ultimately, improve your business.

Tailored

Perfect for companies who have limited in-house tech support but need their systems to run with a minimum of downtime.

By paying an annual retainer, your company has priority access to all of the features of 'Pay as you Go', plus:

  • Support for Microsoft, hardware and Sage
  • Guaranteed response - next day or better
  • Discounted support rates and call-out charges
  • FREE remote support for first half hour
  • FREE coordination of warranties with suppliers
  • FREE coordination of licence renewals
  • FREE annual strategic review of systems

In addition, there are several options that allow you to tailor your support to your company's specific needs:

  • Upgrade to 4 hour critical response for specific issues
  • Remote monitoring of servers and backups

Peace of Mind

Perfect for busy, forward thinking companies who recognise that any downtime is a waste of time and who want to use better more efficient systems to actively improve their bottom line.

The ultimate in retainers - in addition to all of the features and options of the Tailored Retainer, we can offer you constant advice, support and guidance, plus:

  • Support for Microsoft, hardware and Sage
  • FURTHER DISCOUNTED support rates
  • DISCOUNTED retainer for Sage 200 Suite Accounts
  • FREE upgrade to critical 4 hour response for specified issues
  • FREE support for MCS bespoke software
  • FREE remote monitoring of server and backup performances
  • FREE strategic consulting meeting every 6 months
  • In addition, you can opt for quarterly preventive maintenance visits.

Fixed Price Contract

In times like these, many companies like the security of knowing that their software or hardware problems can be diagnosed and treated quickly, but they don't enjoy costs which can vary wildly from month to month. Our Fixed Price Contract is the ideal way to bring some predictability to your tech spend while also ensuring you benefit from the very best service we can provide. Costs for the Fixed Price Contract will vary according to the size and complexity of your business, but over and above retainers, they will include:

  • Support for Microsoft, hardware and Sage
  • NO call-out charges
  • Includes support for MCS bespoke software
  • Includes remote monitoring of server and backup performances
  • Includes strategic consulting meeting every 6 months
  • In addition, you can opt for quarterly preventive maintenance visits.